What’s So Important About NPS?
NPS is an increasingly important customer-loyalty metric which measures the willingness of consumers to recommend a product or service to others.
View ArticleAsk the Cable CxOs: Live From TM Forum’s Cable Summit
One operator says the m-Health segment is “going to be a very big business – for other people."
View ArticleDisney Uses Data Analytics to Create Memories That Last Forever
Data analytics is being used to improve how Disney interacts with its customers through innovative initiatives such as “MagicBands," which guests can use to make purchases, get into the parks and...
View ArticleAmdocs: Social Media Popularity Growing for Customer Care
The research, conducted in conjunction with research firms Ovum and Coleman Parkes shows that there’s an opportunity for service providers to improve the customer experience and reduce call center costs.
View ArticleHow giffgaff Reinvented Customer Support
Creative customer-engagement strategies can obviously can pay off for service providers – if they get it right.
View ArticleNo One Really Knows What 5G Is
There’s still a lot of work to be done to give people access to the Internet and mobile. Anne Bouverot, director general of the GSMA, stresses the importance of clearing, harmonizing and allocating...
View ArticleAmdocs Survey Finds ‘Unchartered Potential’ of BI in O2A
There’s a wide gap between what service providers believe they can achieve by utilizing data collected during the O2A process, and the actual capabilities they have in place to leverage this data for...
View ArticleThe Customer Engagement Era: How Personalization and Backend Integration Lead...
In the midst of fierce competition, how does a mobile operator move its subscribers to higher levels of spending?
View ArticleCellcom Israel Picks Amdocs for CRM
The largest wireless operator in Israel has chosen to replace disparate customer-relationship management (CRM) systems with software from Amdocs’ latest CES 9.1 portfolio.
View ArticleRevenue Up, Profit Down at Amdocs
Customer-experience management giant Amdocs says profit was off slightly compared to the same time last year, but revenue grew.
View ArticleAmdocs Delivers New Network Cloud Offerings
Amdocs Network Cloud Service Orchestrator is an open, vendor-agnostic, catalog-driven solution that the company says enables service providers to define and activate complex services containing virtual...
View ArticleNFV Spells Cultural Change
Networks Functions Virtualization (NFV) is more than a technological development; it’s about how a service provider changes its business and operations to take advantage of the technology.
View ArticleHappy 2nd Birthday, NFV!
As the industry begins to trial services based on a virtualized network, the focus is shifting to business agility.
View ArticleCreating the Economic Value of NFV
Setting up a service in today’s traditional hardware network environment takes a long time to integrate, get working, tested and distributed. With virtualization, the service provider can take a...
View ArticleOrchestrating the Future With NFV
This move to virtualization has seen the growth of “DevOps" – software developers now also taking care of the network.
View ArticleWhy We Should Think Smaller Than Big Data
While it might be a relatively new name for some of you, the ability to significantly personalize big data is a long-term objective shared by all service providers.
View ArticleWhy Invest in Big-Data Analytics? Ask the Service Providers
Want to hear an argument for introducing big-data analytics into your operations?
View ArticleWho Can Be Trusted With Your Data?
The repeated message throughout the Telco Big Summit in Barcelona was that you can trust your service provider when it comes to big data – and even more so in the face of the proposed new EU Data...
View ArticleAmdocs Unveils CES 9.2
CES 9.2, the latest update to the Amdocs portfolio, spans BSS, OSS, and network control and optimization, and will enable service providers to leverage their network assets and relationships with...
View ArticleNFV: We’re at the Tipping Point
Driven by service providers themselves, it’s an idea whose time has come.
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